As a Premier Field Engineer, you will serve as a deep technical adviser to customers and deliver extraordinary value by supporting and growing the value and productivity customers receive from using Microsoft Technology. As a vital member of our customer facing team, you will become part of the Community and you will be able to draw upon all resources to advise and consult on the use of Microsoft technologies. Our team is seeking a PFE specializing in Exchange with deep understanding and ability to deliver timely and creative incident resolution focused on root cause analysis, prevention, and subsequent knowledge transfer. In this customer facing role, you will partner with the Account Delivery Executives (ADE), Technical Account Manager (TAM) and other engineers to engage senior technology decision makers striving to understand their objectives and creatively overcome their greatest challenges.
Our team is seeking a PFE specializing in Exchange with deep understanding and ability to deliver timely and creative incident resolution focused on root cause analysis, prevention, and subsequent knowledge transfer. In this customer facing role, you will partner with the Account Delivery Executives (ADE), Technical Account Manager (TAM) and other engineers to engage senior technology decision makers striving to understand their objectives and creatively overcome their greatest challenges.
• 3+years of experience with Exchange Server 2007, Exchange Server 2010, Exchange Server 2013 or Exchange Online, systems development, network operations, and software support or IT consulting . Hybrid Mode (administrators in those environments or supported and being in charge or being on team that maintains with corporate customers.
•Technical proficiency in Office 365 / Exchange online and Exchange on-premises to provide assistance with planning, design and deployment, configuration, optimization, migration, standard methodologies, disaster recovery, and other related areas with troubleshooting at the expert level within large network environments
•Excellent knowledge of protocols including use of troubleshooting tools – PowerShell, scripting, diagnostic tools, and log analysis to be used for root cause analysis, prevention and knowledge transfer
•Deep understanding of client/server, networking, and Internet technologies fundamentals
•Advanced problem solving and troubleshooting skills at the tier 3 or 4 level
•Experience in customer-facing roles with demonstrated capability in clearly presenting thoughts and ideas confidently to audiences of various sizes and technical knowledge levels.
•Demonstrated aptitude for providing extraordinary customer service in politically charged environments.
•Ability to adapt to the customer's changing needs or requirements as they arise.
•Ability to work independently with minimal management supervision as part of a global team of Consultants and Engineers
•Possess real passion for continuous learning, strong problem-solving skills, critical thinking, time management skills, and good judgement.
•Excellent overall communication and technical writing skills.
•Ability to improve the technical expertise of peers via the development of product related intellectual capital and mentoring new hires.
•Ability to apply knowledge to improve existing products and systems in the customer environment and for internal use.
•Assist in developing strategies to gain additional business by communicating opportunities to sales teams.
•Office 365 70-346 and 70-347 along with Exchange 2013 70-341 and 70-342 are highly preferred certifications
•Understanding of Office 365, Azure AD, Windows Server, Hyper-V, Active Directory, Active Directory Federation Services, Web Application Proxy, ISA and TMG, Internet Explorer, IIS, and Outlook
•Certified Information Systems Security Professional (CISSP) or industry equivalent certifications
Education: Minimum bachelor's degree preferably in Computer Science or Information Systems. Will consider related field (or equivalent) experience.
--Disqualifiers: Needs to be able to interact with customers as majority of role will be doing this.
--There is soft selling in this role since the calls are adhoc. One customer is different than the next one since you don’t follow a script. Part of the job is they turn phone advisories into selling or trusted advisor opportunities and other services. Pitching services. Candidates needs to be ok with these types of calls and expectations.