We are looking for a Product Manager to help us improve the tools and technology that we use to manage our support Agents. We onboard thousands of agents each year. .
There are many tools that lack the automation required to efficiently provision agents on to these tools. This Product Manager will work to understand the requirements needed for automated provisioning across ~30 target systems.
A successful Product manager must have a solid understanding of Identity and Access management (IAM) concepts and strong communication skills in order to partner with target system owners and the vendors associated with those systems.
You will join a dynamic and fast-paced environment and primarily work with Group Product Manager to gather customer information, develop user stories and build collateral to roll out solutions that align with the company’s vision and security strategy while offering seamless workforce productivity.