AGILE Program Manager
Looking for 7-10 yrs of Experience
1. Demonstrated experience driving the activities of project teams to deliver high quality results while continually improving effectiveness.
1. Solid communicator across boundaries with peers and other project team members.
2. Ability to work with managers to set the right priorities and use these priorities to manage their time.
3. Able to work effectively both independently and within and across teams.
1. Demonstrated ability to identify, frame, and drive to closure changes within their scope of responsibility.
2. Comfortable moving quickly to get the right people involved to remove obstacles when encountered.
3. Understanding of Customer Care processes.
1. Quick learner in complex environments
2. Ability to work across teams
3. Self-starter that can work independently
Technologies to be familiar with or equivalent:
1. MS Office Suite, Visio, Project
2. CRM technologies (SFDC, Siebel, etc.)
3. Contact center technologies (ININ, Avaya, etc.)