Program Management and Execution: Support cross-functional execution of Enterprise Transactional Communication (ETC) system enhancements, from requirements gathering, design and testing to timely, high quality delivery of solutions in accordance with stated business and technical objectives. Executes against all key deliverables within projects and/ or agile scrum teams.
Business Analysis: Drives inclusive process for capture and analysis of business requirements with key internal customers. Working with the business teams, ensure business requirements are understood and clearly documented. Then, working with the engineering teams, quickly assess development feasibility accurately setting internal customer expectations during the requirements gathering phase. Works closely with our Email Service Provider (Exact Target), Product Management, Design, Development and QA teams to accurately scope projects. Negotiates scope effectively to deliver for all three stakeholders.
Compliance and Controls Mgmt: Ensures all improvements are tested and effectively implemented. Also, ensures all processes are executed efficiently and in conjunction with business requirements and timelines. Balances compliance, requests for automation, and process fix opportunities with cost implications, simplification and minimization of customizations and consistently makes the right strategic trade-offs.
Risk Management and Problem Solving: Anticipates, identifies, documents, and manages key risks, proposing appropriate mitigation and contingency plans. Identifies cross-functional dependencies and tracks and reports on their progress. Proposes workable solutions to problems by analyzing business, process and technical trade-offs among alternatives, and uses objective judgment and influence to formulate and drive consensus on recommendations.
Communication and Coordination: Documents and communicates status, issues, and risks in a timely manner to stakeholders and senior management. Ensures that the appropriate documentation and training materials exist and are broadly communicated to drive shared vision and education among the teams. Creates clearly understandable & actionable success criteria, objectives, and metrics. Conducts ongoing team meetings to update status, and identify and resolve issues. Achieves quality results through team interaction and effective cross-group collaboration.