Deliver professional technical consulting, support, and reporting for Dynamics GP and other add on products.
Provide technical support to new and existing customers. Assist with software installs and upgrades. Assist with overall new customer implementation. Create and follow best practices for case management. Participate in training of team. Participate in training of customers. Mentor less tenured team members. Log time accurately on support and projects. Work with developers as needed on tough cases. Learn and support new 3rd party products as they are added to our product stac.k Learn and support tools developed by our team.
Knowledge and Skill Requirements:
Bachelor’s degree in Accounting, Business, MIS, Management or related field. Minimum 2 years of MS Dynamics GP support experience. Would consider experience in other applications such as Oracle, NetSuite or Mas90/Sage. Ability to handle and balance multiple cases/tasks at a time. Strong customer service skills. Strong case ownership and ability to drive to resolution. Strong troubleshooting and overall support skills. Strong written and verbal communication. Strong presentation skills.