Underwriting/Risk/Fraud/Customer Care/Banking experience is ideal.
Responsible for conducting risk-based underwriting reviews of applications for merchant payment processing accounts.
Analyzes client-specific know your customer policies (KYC) and procedures in addition to analyzing and reporting on anti-money laundering (AML) due diligence.
Validates consumer identity, legitimacy of business, and ensures that application attributes and business model comply with applicable guidelines/laws.
Identifies trends in application attributes/existing payment processing behavior in order to mitigate risk and fraud.
Reads and analyzes consumer and business financial documentation in order to make sound credit decisions.
Handles both inbound and outbound calls from existing and prospective customers.
Flexes communication style to match customers’ needs. Diffuses emotional customer situations effectively and recognizes when to escalate.
Maintains organized and fully documented Underwriting files and databases with specific customer information and inquiries.
Able to consistently operate in a “gray area” where each situation is unique and is handled on a case by case basis. Utilizes sound judgement and has the ability to make solid decisions based on research, experience, and basic guidelines.
Self-motivated with a strong drive for results.
3-5 skills they absolutely must have (quantify and be specific):
Critical thinking skills (judgment based, screen for this), customer contact over the phone (difficult conversations), preferred: previous payment processing experience or financial experience, or risk/fraud experience.